An AI voice agent that answers 24/7, takes payments, schedules appointments, and troubleshoots — for a fraction of what a traditional call center costs. Built, tuned, and supported by the Northbridge team.
“Hi — my card reader stopped taking payments this morning.”
“I can help with that. Let’s update and power-cycle the device — I’ll walk you through it. If that doesn’t clear it, I’ll book a tech for this afternoon.”
“That did it. Thanks.”
The agent works from your scripts, your hours, and your systems. Anything it can’t finish, it hands to a person with the full call context attached.
Picks up on the first ring at 2pm or 2am, greets callers in your voice, and routes anything that needs a human to the right person.
Collects balances and card details over the phone through your payment processor, so billing calls stop stacking up on staff.
Reads real availability, books, reschedules, and confirms — no callbacks, no double-booking, no voicemail tag.
Walks callers through the fixes your team repeats every week, cutting time to solution and keeping easy issues out of the ticket queue.
A phone room scales by hiring. The agent scales by taking the next call. Both answer the phone; only one of them costs more every time your volume spikes.
Get a cost estimateBehind it, the same automation handles chat, ticket triage, and the paperwork nobody wants to key in.
Answers questions on your site and captures leads after hours, with the same knowledge the voice agent uses.
Sorts, prioritizes, and drafts responses to incoming tickets so urgent problems surface first.
Pulls information out of invoices, forms, and PDFs and puts it where it belongs, without manual entry.
We already run the phone systems and networks this connects to. Same local team, same support line, no long-term contract.
A short review of what people actually call about and which of it should never reach a person.
Scripts, escalation rules, payment and scheduling connections, tested against real call recordings.
Ported or forwarded onto our hosted VoIP with failover, then monitored and adjusted as call patterns change.
Priced per active subscriber per month — scales with your business, not your headcount.
Illustrative pricing framework — contact Northbridge for a tailored quote based on your subscriber base and coverage needs.
We’ll run a live demo against your own most common calls. Ten minutes, no commitment.