Northbridge IT SMS/Text Messaging Policy

Effective Date: May 2026

Northbridge IT (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through SMS/text messaging communications.

This SMS/Text Messaging Policy explains how we collect, use, and protect information when you opt in to receive text messages from us.

1. SMS Program Overview

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Northbridge IT. These messages may include:

• Responses to inquiries or requests for information
• Appointment scheduling and reminders
• Client project updates and service communications
• Marketing or promotional messages (only when you have explicitly opted in)

Message frequency will vary depending on your interaction with us.

2. Opting In (Consent)

You may opt in to receive text messages from Northbridge IT by:

• Submitting an online form on our website that includes SMS consent
• Requesting SMS communication during a consultation or service inquiry
• Providing express written or verbal consent through approved channels

Consent is not a condition of purchase.

3. Message Frequency

Message frequency may vary based on your engagement with Northbridge IT, but we aim to keep messages relevant and limited.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Northbridge IT is not responsible for any SMS/text messaging charges incurred by your carrier.

5. How to Opt Out

You may opt out of receiving SMS messages at any time.

To stop receiving messages, reply with:

STOP

After opting out, you may receive one final confirmation message. No further texts will be sent unless you opt back in.

6. Help and Support

For assistance contact us directly:

Phone: (618) 565-0471

7. Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Message history and communication timestamps
• Records of opt-in and opt-out requests

8. How We Use Your Information

We use SMS-related information to:

• Send messages you have requested or consented to receive
• Communicate regarding services, appointments, or inquiries
• Maintain compliance with legal and carrier requirements
• Improve customer support and communication quality

9. No Sale or Sharing of SMS Information

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

We may share information only with trusted service providers who assist us in delivering text messages, and only as necessary to operate our SMS communications.

10. Data Security

We take reasonable administrative and technical measures to protect your personal information.

However, no method of electronic communication is 100% secure, and we cannot guarantee absolute security.

11. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages depends on your carrier’s network availability and your mobile device.

12. Changes to This Policy

We may update this SMS/Text Messaging Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this SMS/Text Messaging Policy, contact us:

Northbridge IT
15460 Crabtree School Road
Marion, IL 62959
Phone: (618) 565-0471
Email: support@northprotech.com